Business Rates
Can you answer 3 questions?
There are real signs of progress on a change in business rates for Post Offices.
Please help yourself and other Postmasters, fill in this survey.
Have Your Say
Three Questions. A Few Minutes. Your Say.
Following feedback from postmasters, Post Office have introduced a quicker and easier for you to share your views and help shape the future of the network – the Postmaster Pulse.
A quicker way to have your say
Your time is valuable so the Pulse is short and straightforward to respond to.
Fully anonymous and independently managed by Savanta
Includes just three multiple choice questions plus an open question so you can share more detailed feedback
Takes only a few minutes to complete
Sent directly to you by email and SMS
Most importantly, your responses will help Post Office better understand what's working well, where improvements are needed and what matters most to you.
Your feedback
The Postmaster Pulse is an important way for you to share your feedback with Post Office. It will complement, not replace, the many ways you can already engage with POL, including Town Halls, webinars, and representative groups such as VoTP and NFSP.
Be in with a chance to win
To thank you for taking part, you will be given the opportunity to enter the prize draw – and be in with a chance of winning one of three Android tablets.
It's another reason to take just a few minutes to share your views and make your voice heard.
Prize draw Terms and Conditions will be available on Branch Hub ahead of the Pulse launch.
First Postmaster Pulse launches 7 August
The Postmaster and Partner Pulse will be open Friday 7 August to Friday 4 September.
The link will be sent to your email and/or mobile from:
· SMS: Postmaster Pulse
· Email: postmasterpulse@savanta-surveys.com
When the link arrives on 7 August, please take a few minutes to complete it. Three questions, a few minutes of your time, and the opportunity to make a difference across the network.
If you have any questions or concerns, please email one@postoffice.co.uk.
Process Review Scheme
Closing deadline for Post Office Process Review applications: 11.59pm on 30 September 2026
Redress for Postmasters financially impacted by products, policies or processes
A closing deadline has been announced for PPR applications. All new request forms must be received by 11.59pm on 30 September 2026.
Do you need support from us.
If so please click on the link GET SUPPORT
We have had recent incidents of criminals being able to access Horizon terminals and deposit large amounts of cash into accounts. Obviously this cash never existed and leaves the branch concerned with a large deficit and subsequently under investigation. Please do NOT let anyone have access to your Horizon terminals OR share your smart ID. DON'T GIVE CRIMINALS THE OPPORTUNITY TO PUT YOU AT RISK.
Visitor process reminder – help fight the fraudsters
Post Office is supporting the police to tackle the threat from organised criminals trying to access the network to commit fraud. Here’s how you can help, and how we can support you.
What to look out for
· Criminals may approach postmasters and branch staff offering financial incentives for access to a Smart ID/Horizon
· They may send emails about a visit, claiming to be from the Horizon team
· They may tell people there is no risk of formal/criminal consequences, which isn’t true
· In recent police investigations, there have been cases where postmasters and branch staff have been arrested, interviewed by police, had their DNA and fingerprints taken, bank accounts frozen and warrants served at their homes and branches. Postmaster contracts have also been suspended/terminated and Smart IDs cancelled
We are sharing this information as we don’t want that to happen to other postmasters or branch staff.
Mandatory visitor process
· Follow mandatory requirements for verifying branch visitors
· Contact Grapevine every time to verify all visitors before you give access to secure or restricted areas – even if you’ve had a phone call, email or other message in advance. This includes:
o behind any counter (combi, open plan or fortress)
o near Horizon systems
o any secure or safe area
· See the Operations Manual for more details
· Not following the right process could mean contract suspension/termination or Smart IDs being cancelled, as well as action by law enforcement
Smart IDs
· Never share your Smart ID
· Never allow anyone to access Horizon or any systems using another person’s credentials
Other ways you can help
· Report any approaches/suspicious activity to Grapevine on 0345 603 4004 as soon as possible when it’s safe, including:
o What was said or offered
o Descriptions of the person/people
o Copies of any letters, emails, or messages
o CCTV if you have it
· Or contact Speak Up (Whistleblowing) confidentially on 0800 041 8159/ http://speakup.postoffice.co.uk/ · Please share this message with all branch staff, along with this short video - Security Spotlight - Network Fraud Prevention.
Wellbeing support
We recognise this information may cause concern and people who have experienced this may wish to access support.
· For confidential independent support, contact HELP Health and Wellbeing on 0800 688 8777 · or other postmaster representative groups
Thank you for your continued vigilance to keep branches, colleagues and customers safe.
Postmaster email summary (max 300 characters) if this is published in Branch Hub news:
Criminals try to access the Post Office network to commit fraud, including by offering financial incentives for access to a Smart ID/Horizon. They may send official-looking emails about visits. Always follow the visitor process and report incidents to Grapevine on 0345 603 4004.
Who are "VOTP"
The Voice of the Postmaster (VOTP) are an independent group serving and supporting Postmasters across the UK, who formed together in 2022
VOTP's Mission
- Fair Renumeration
- Independent democratic representation
- Visibility regarding every branches future
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