Horizon Shortfall Scheme

Post Office Ltd have updated the Horizon Shortfall Scheme

https://www.onepostoffice.co.uk/scheme

You can now apply for either a £75,000 fixed Sum Award or to have your application fully assed by the Scheme

Up to 30,000 letters are about to be sent out to existing and ex Postmasters.

Please check & apply if eligible

https://www.facebook.com/groups/voiceofthepostmaster

23/01/25

VOTP was shocked to learn today of the allegations from the NFSP that some Postmasters are offering to complete HSS applications on behalf of fellow Postmasters for a fee.

Whilst VOTP has not seen any evidence of this practice, We have no reason to doubt the voracity of the NFSP’s claims regarding such a totally unethical practice .

VOTP urges anyone who has charged any money for this “service” to return the funds immediately.

Furthermore, we want to assure our members that we are here to provide assistance and support without any charges.

Today marks a milestone in our journey of 1000 Members.

We thank every single person in the VOTP group for your support. We look forward to making further progress as our journey continues towards a brighter future for all postmasters

Changes to products, policies and processes

Post Office has another claim running

Post Office is committed to keeping Postmasters up-to-date about product, policy and process changes and the work undertaken to address past issues that may have impacted Postmasters and former Postmasters.

This website contains information about such issues that may have had an impact on Postmasters and the redress that is available to those affected.

We will also let current Postmasters know about any such issues that may have impacted them through the regular Postmaster email or other Postmaster communication channels.  

Post Office Process Review

Redress for Postmasters financially impacted by products, policies or processes

Welcome to the website for the Post Office Process Review (PPR).

Since the Common Issues Judgment in March 2019, we have carried out work across the business to identify products, policies or processes that may have caused financial loss to Postmasters because of the way they were designed or delivered.

We wish to put this right in a straightforward and transparent way, and we have therefore set up the Post Office Process Review to provide financial redress for current and former Postmasters who were impacted.

We are writing to current and former Postmasters about this by post to invite them to participate – this will continue over the coming months.

This follows a pilot with Postmasters in 2024 and feedback from the pilot has helped to finalise our approach.

Here you’ll find information about the specific areas identified and what to do if you were impacted by any of them, or if you have a separate relevant issue to raise.

You may be aware that there are also redress schemes available for people impacted by the Horizon scandal. You can submit a request to the Post Office Process Review whether or not you have separately received a payment or have a case in progress through any of those other routes, or you plan to apply to any of them.

What does the Post Office Process Review cover?

Please see the ‘Issues covered by the PPR’ document on the Post Office page. This includes more details about each specific issue and how it may have impacted you, the average total financial loss we have estimated for any Postmaster impacted (excluding interest) and details of how we’ve put each issue right.

We are providing the estimated total average financial losses (excluding interest) for any Postmaster impacted to help you understand the amounts we think are associated with these issues. Although some of the individual amounts may appear to be small, we recognise that added up and over time, the loss and inconvenience could have been significant. The amounts we’ve stated are also only averages – individual Postmasters may have been impacted differently. Please include as much detail as you can in your request form about any losses you suffered.